Frequently Asked Questions
Answers To Common General & Admission-Related Questions
Below you will find a list of common questions that may be relevant to you as an incoming client, a loved one, a friend, or as an employer. If you have a question that is not answered below, please feel free to contact us anytime.
Will my insurance cover my treatment cost?
Retreat at Sky Ridge is a private pay facility with an option to seek reimbursement from insurance providers. We are Out of Network with all insurance companies, and reimbursement depends on whether your policy has Out of Network benefits. We will file as a courtesy and do everything we can to get coverage if your plan allows it. More information can be found here. If you would like us to check your insurance benefits, please fill out the short inquiry form at the bottom of this page or give us a call at (877) 693-6010.
I am an incoming client. What should I bring?
Can I bring and park my vehicle for the duration of my stay?
Yes. Ample parking is available for all guests. If you have an oversized vehicle or a vehicle that requires special attention, please just let the admission team know.
When can I come and visit my loved one, friend, coworker or employee at the facility?
Visitation is available on Thursdays from 6 p.m. to 8 p.m. CST and Sunday from 12 p.m. to 5 p.m. CST. Other times may be made available depending on the situation.
Can I bring and use my personal electronics?
We allow cell phones, laptops, tablets, etc. to be brought in and used on a daily basis. Fast WIFI is available throughout the facility.
How will I communicate with the outside world?
You will have access to your personal electronics including cell phones and laptops. Secure, fast WIFI is available throughout the property. The rest is up to you.
What about my medications?
Please bring all medications that you are currently prescribed. Medications will be reviewed and approved by our medical team. A local pharmacy will fill and refill all medications. You will need to bring your insurance card to send to the pharmacy.
Are laundry services available?
Yes, washers and dryers are available on the property for all clients. Be sure to bring any detergents if you have a preference.
As a client, can I receive letters and packages?
Yes. Letters and packages should be sent to:
Retreat at Sky Ridge
ATTN: Client Name Here
637 County Rd 111
Eureka Springs, AR 72631
I need to stay in contact with co-workers, vendors, or clients while in treatment. How will that work?
Clients can use the tools available on their personal electronic devices. Quiet workspaces are available throughout the facility.